Eligibility for Refunds:
- Items must be returned within 30 days of purchase.
- Items must be in their original, unused condition with all original tags and packaging.
- Proof of purchase is required for all returns.
Non-Refundable Items:
- Gift cards
- Final sale items
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
Refund Process:
- Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- Approval or Rejection: We will also notify you of the approval or rejection of your refund.
- Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at +27 67 610 9394.
Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at +27 67 610 9394.
Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.